FAQs
How can I know which product is right for me?
We recommend choosing a product based on your specific skincare needs. If you're unsure, our support team is available to provide personalized advice. Alternatively, you can consult the detailed product descriptions to identify the most suitable option for concerns like skin aging, loss of firmness, or acne.
What’s the best way to contact your team?
The fastest way to reach us is by emailing info@veneziana.store.
For quicker assistance, please include your order number.
If you haven’t received a confirmation email, kindly provide your full name and the shipping address used for the order so we can locate it.
Please note that due to a high volume of inquiries, response times may vary between 12 and 48 business hours.
Thank you for your patience and understanding.
Which payment methods do you accept?
We accept all major credit and debit cards: Visa, Mastercard, and American Express.
What makes your products different from others on the market?
Our products reflect our commitment to making skincare accessible, effective, and effortless.
We combine advanced skincare technology with competitive pricing to offer smart, high-quality solutions that effectively address issues such as aging, acne, skin regeneration, and overall skin wellness.
Our mission is to help you improve the health and appearance of your skin — without the need for expensive or invasive treatments.
All our devices are designed according to strict quality standards to ensure visible results and a truly valuable experience.
How long does it take to see results?
Results may vary depending on the product and your unique skin characteristics.
We recommend checking the FAQ section on each product page for average timelines.
Consistent and proper use of the devices is essential for best results.
Patience and regular use are key to seeing long-term improvement.
How can I be sure your products really work?
Results may vary based on your skin type and the device you use.
Most people see improvements after just a few weeks of consistent use, while certain skin concerns may take longer.
Please note: All products are backed by our 60-day money-back guarantee.
Check the product page for eligibility details.
Where can I find more detailed information about the products?
For in-depth information — including usage instructions, expected results, and technical specifications — please visit the product page and the dedicated FAQ section.
If you have further questions, feel free to email us at info@veneziana.store.
We’ll be happy to assist you.
Orders & Shipping
How can I know if my order went through?
Once your order is complete, you’ll receive an automatic confirmation email within a few minutes.
If you don’t see it, please check your Spam or Junk folders.
If you still can’t find it, it’s possible that the email address was entered incorrectly (this happens often).
Email us at info@veneziana.store with your full name, shipping address, and order details to receive confirmation.
What happens during order processing?
During this phase, our team carefully inspects the product to ensure it’s in perfect condition.
Once approved, your item is packaged with care to guarantee safe delivery.
Order processing typically takes 1–2 business days, though it may take an additional 1–2 days during peak times.
What are the estimated delivery times?
Shipping times begin once your order has been processed and handed over to the courier.
For exact delivery details, please refer to the product page.
Average delivery times:
🇪🇺 Europe: 7–12 business days
🇺🇸 United States: 7–12 business days
🇬🇧 United Kingdom: 7–12 business days
🇦🇺 Australia: 7–12 business days
🇳🇿 New Zealand: 7–12 business days
Please note: weekends, holidays, and customs or seasonal delays are not included in these estimates.
What if my order is not delivered?
If your package is returned to our warehouse due to non-delivery, you have two options:
- Reshipment: We can resend your package. If the issue was due to an incorrect address, refusal, or missed pickup, reshipping costs will apply.
- Refund: If you prefer a refund, the original shipping fee will be deducted.
What does “Returned to Sender” mean?
No worries — this can happen for a few reasons:
- The shipping address was incomplete or incorrect
- The phone number was missing or in an incorrect format
In these cases, the courier holds the package due to insufficient information.
Please contact us immediately — we’ll help resolve the issue and ensure you receive your order as soon as possible.
Where can I find more shipping information?
You can read our full Shipping Policy on the website for updates, special conditions, and additional details.
Our goal is to offer a smooth and stress-free shopping experience.
If you have any questions, don’t hesitate to reach out — we’re here to help.
Returns & Refunds
What is your return and refund policy?
We offer a clear and detailed Return & Refund Policy to guide you through every step.
For eligibility, conditions, and procedures, please visit our Returns & Refunds page.
Didn’t find the answer you were looking for? Email us at info@veneziana.store
To receive a faster reply, please send only one email per request.
Multiple emails may delay processing by moving your request to the bottom of the queue.
We aim to respond within 24–48 business hours.
Thank you for your patience and understanding.